Purchasing & Shipping
I want you to be happy with your new art. If you have any questions please contact me in advance at helen@helenfeilden.com
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
Ordering
How is my payment handled?
Payments via this website are taken through Stripe in British Pounds Sterling. We do not store any of your debit/credit card details.
Paying by bank transfer
You have the option to pay by bank transfer or PayPal. Email me if you prefer that option.
Shipping
I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 10 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow up to 15 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
Can I collect my artwork from your studio?
Yes, if you have a London postcode starting in W or SW this option should come up as a choice when you checkout. If you are further afield but would like to collect in person you can enter code COLLECT at the checkout. Once you have placed your order I will email you and we can work out a time to meet. My home is in Chiswick, West London W4.
Is Shipping included?
Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.
Note: At the current time shipping costs are varying significantly due to various restrictions. If the actual cost of shipping is significantly more than quoted, I reserve the right to discuss this with you and to refuse the sale.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
What about EU shipping from UK?
As I don’t want you to have unexpected charges made for VAT, customs charges or extra handling charges currently being levied I have temporarily removed EU countries from the checkout.However, if there is something you have seen and love and you are OK with the possible fees charged at customs please email me and I’ll get a quote for you.
Returns
What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If an original painting is not as you expect, you have 14 days from the day you receive the work to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.
If you have any further questions please send me an email before placing your order.
LAST UPDATED: 14/01/2023